Job Purpose
Report to the Manager, Industry Solution, your role is to acquire and manage new and existing clients by marketing and selling SIDC’s training and conference product and services with the purpose of expanding clientele and growing SIDC’s business opportunities through best communication channels for targeted audiences to secure business as well as participants for SIDC’s programmes.

Key Responsibilities

1. Support manager in developing and implementing sales plans for SIDC programmes according to the client needs.
2. Responsible for sales and administration for public and online programmes and supports all marketing activities.
3. Provide customised programmes consultation on client’s training needs and requirements and presenting the proposed solutions.
4. To acquire new clients and build client base through and update Customer Relationship Management (CRM) database.
5. Actively assist clients’ enquiries on programmes’ details, programmes’ registration, invoice issuance and payment, and other relevant enquiries.
6. Support manager in preparing reports by collecting, analyzing, and summarizing information.
7. Actively initiate sales activities to achieve the financial target as well as other KPI sets by the management.
8. Adhere to all SIDC policies, procedures, business’ ethic codes, standard and formats in presentation, proposals and professionalism.
9. Carry out cross-function and ad-hoc tasks as assigned by supervisors to ensure smooth operations of the department’s and SIDC’s KPIs.

Qualifications & Experience

• Bachelor’s degree in Business Administration/Marketing/Finance or equivalent.
•  3-5 year(s) of working experience in sales & key client relationship management.

Other General Requirements

• Experience in the financial services, education, training and relevant industry is an added advantage.
• Strong verbal and inter-personal skills
• Strong computer programme skills in word processing, spreadsheet, presentation and CRM.
• Excellent business communication and writing skills.

Application Closing Date: 25 March 2025

Job Purpose

The HR Executive (Generalist) is responsible for supporting the HR Manager in managing and executing key HR functions, including recruitment, employee engagement, performance management, learning and development, and HR operations. The role ensures HR initiatives align with SIDC’s strategic goals and foster a positive and high-performing work environment.

 

Key Responsibilities:

Recruitment & Onboarding

• Assist in end-to-end recruitment processes, including job postings, screening, interviews, and selection.
• Facilitate onboarding and orientation programs to ensure smooth integration of new hires.

Employee Engagement & Culture

• Support employee engagement initiatives to drive a positive workplace culture.
• Assist in planning and executing engagement activities, including town halls and recognition programs.
• Act as a point of contact for employee queries and concerns, ensuring prompt resolution.

Performance Management

• Assist in coordinating the performance management cycle, including goal setting, mid-year, and year-end reviews.
• Ensure proper documentation and tracking of performance discussions.

Learning & Development

• Coordinate training and development programs in alignment with employee competency needs and organizational goals.
• Administer HRDC (Human Resource Development Corporation) claims, including grant applications, training approvals, and reimbursement submissions, ensuring compliance with HRDF requirements.
• Track training participation, maintain accurate records, and generate reports on training activities.
• Evaluate training program effectiveness by gathering feedback and assessing the impact on employee performance and development.

HR Operations & Compliance

• Maintain and update accurate employee records, including personnel files, employment contracts, attendance, and leave management, ensuring data integrity and confidentiality.
• Ensure HR policies and procedures are well-documented, effectively communicated, and consistently adhered to across the organization.
• Manage end-to-end payroll administration, including salary processing, allowances, deductions, benefits, and statutory contributions (EPF, SOCSO, EIS, income tax, etc.), ensuring accuracy and timely disbursement in compliance with labor laws.
• Manage employee benefits programs, including medical claims, insurance, and other staff entitlements, ensuring smooth processing and employee support.
• Assist in preparing HR reports, analytics, and insights to support strategic decision-making.

Other HR Projects & Initiatives

• Participate in HR projects related to talent management, organizational development, and process improvements.
• Support digitalization efforts for HR systems and reporting.

 

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, or any related field.
• 1-2 years of HR generalist experience, preferably in a medium-sized organization.

 

Other General Requirements

• Strong understanding of HR policies, labor laws, and best practices.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office and HRIS systems is an advantage.
• Proactive and able to work independently with minimal supervision.
• High level of integrity, confidentiality, and professionalism.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Adaptable and open to learning, with a growth mindset to support evolving HR needs.
• Strong team player, able to collaborate effectively with different levels of employees.
• Analytical and resourceful, with the ability to provide solutions to HR challenges.

Application Closing Date: 20 March 2025